The Data Recovery Process:

Evaluating Your Drive:

Once we receive your hard drive it will be logged into our system & queued for evaluation by one of our data recovery technicians.

It perform a number of tests and examiniations on your hard drive in order to find out exactly what the problems ar. We will provide you with our initial diagnosis, total recovery cost and estimated completion date within 24 of receiving your hard drive.

Recovering Your Data:

During the recovery process we may perform component level board repairs, if necessary.
Any repair, or adjustments of components are often just temporary measures to gain access to the data.

The first thing to occur in the data recovery process is the cloning process. We never work directly on your original media. Once the cloning process is complete, our data recovery engineers will work at the hexidecimal level (machine level) of your drive in order to get the best recovery results.

Throughout the entire data recovery process, your media is in a secure, static-free, class 100 clean room environment. This prevents the possibility of any further damage happening as a result of dust or related particles getting into an open hard drive.

Returning Your Data:

"If your hard drive is repairable, and in our opinion will stay repaired, we will return your data on your repaired drive. If it is determined that your drive cannot be repaired, we can return your recovered data in a variety of ways, including copying it to a new hard drive, writeable CD, Zip/Jazz cartridge, or tape system."

"We will keep a copy of your data for one week to ensure the successful re-installation of your data.

Once your data is re-installed, your data will be purged from our storage vaults."