FAQ

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1. What should be done when hard drive with improper sound?

Shut down the computer to avoid further damage to the drive and its data.Send your drive to a professional recovery company; a lot of reason to produce improper sound, never turn it on to avoid.

2. How can I prevent data loss?

  • Regular back up of your data will ensure critical data exist
  • Upate virus defination
  • Put PC on safety and dry environment

3. Can you recover data after a virus attack?

Our software engineers see many drives damaged by viral attacks and are very experienced in recovering and repairing damage done by malicious code.

Please ensure that you inform us if you have a suspicion that there may be viral infection of your data, as this may help our technicians in the recovery of your data. We are very proficient in recovering data after viral attacks.

4. How long does the Evaluation take?

We strive to have the evaluations completed within 1-2 working days of our receipt of the drive. The time required for the evaluation is dependent upon the problems encountered.

5. Any inspection charge wheather it success or fail??

NO, no recovery no charge is our theme, as our successful is over 80%, inspection charge is not our source of profit

6. How long does recovery take??

Around 4-7 working days. Though we maintain an extensive inventory of drives & parts, obtaining parts for uncommon drives may add to the length of time required for recovery.

7. Will my data be secure?

There are secure environment so that you can rest easy knowing that your information is kept private. All data are under non-disclosure.

The evaluation and recovery process is conducted in secure labs with controlled access to ensure the confidentiality of your data.

We provide non-disclosure agreements with all of our customers.

8. In what format do you ship the data to me?

  • Up to ~20Gb we offer free DVD/CD media.
  • Above ~20Gb charges apply. Alternatively you can purchase the hard drive media from us or you can supply the destination media yourself.

If any enquires, please dial 3499 3511 for professional assistance.